I work in a support role for Longtail Video and we create the JW Player.
In JW Player 6 we enabled StageVideo by default, but we see a consistent amount of support requests come in that is very concerning.
We see regular reports that no video shows in IE10 if they embed our player with StageVideo enabled. When people go fullscreen, the video does show though. This kinda implicates that the issue would somehow be related to a compositing layer inside the Flash player.
We consistently see that this issue is isolated to IE10 (both Windows 7 and 8) only; on the same machines Firefox and Chrome will display the video normally inline too. We have seen reports both with AMD cards and with Intel cards, the latest report of this issue that we saw had the following specs:
OS: Windows 7 Ultimate SP1
Flash ver. in IE10: 11,7,700,224
graphics card: Intel HD Graphics 1000 (GT1)
driver ver.: 8.15.10.2509
Unfortunately we have never had access to a machine where we could reproduce this issue ourselves, but on average we see this issue pop up once or twice per week.
In the setup code of our player it is trivial to disable stagevideo, and we see that when our player does not use stagevideo, the issue goes away immediately, so the easiest solution is to disable StageVideo by default, but stagevideo should never fail in this way.
Do you have any idea what might be going on here and if there is a better solution other than not using StageVideo across the board?
If this is the wrong forum for this question please let me know.
