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Cannot fix GREEN SCREEN

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          I am getting a green screen on my videos, and great audio.. JUST NO VISUAL, other than the green screen.....SO this seems to be a common problem with a simple solution, however the common fix is impossible for me. When I right click the player,  I click the settings, but there is NO Display tab to  uncheck the “Enable Hardware Acceleration.” box. This box does not show itself. I have a privacy tab followed by a storage, mic and camera tab.  I have spent about two hours searching for help on this but can't find a solution.... Please Can ANyone HELP!!!


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