This problem is related to some other threads, but it contains a separate issue.
I use Win7, and Flash Player has been crashing websites with vide content on both Internet Explorer 9 and Firefox. Firefox confirms that a Flash Player Plug-in crash is the culprit. A good webpage to test this at is http://www.economist.com/news/business/21572172-why-investors-frontier -markets-need-someone-show-them-around-guide-africa. The page initially loads very quickly. Then, half a minute later when an embedded video tries to load, Explorer hangs, while Firefox identifies the offending plug-in and disables the video.
I have followed all available advice on the forum on the plug-in crashing, including Chris' video tutorial on YouTube. So I have used the Adobe uninstaller, loaded a new version of Flash, separately loaded the last archived 10.3 version, updated hardware drivers etc. None of this has worked.
I have now stumbled upon something else that may not be helping, and ask for someone's help please...
When I uninstall Flash using the uninstaller, the Adobe site (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html) confirms that I then have NO Flash Player installed. However, there still remain two 'standard' icons on my Programs and Features list:
- Adobe Flash Player Plugin 10/10/12 6MB 11.4.402.287
- Adobe Flash Player ActiveX 9/10/12 6MB 11.4.402.287
I cannot delete these entries above even if I try through the Registry using instructions available on the internet. It says permission denied even though I am the computer administrator. And when I reinstall Flash Player - either the latest version or the last archived 10.3 version - this doesn't appear on my Programs and Features list. Instead, the above two entries remain exactly as before - with the same icons and same date etc. This is even though a new Flash program is loaded and working.
Are these two entries corrupted versions? I cannot now remember, but they may have come about because I tried to uninstall Flash last year before I heard about the Adobe uninstaller. But, even then, the uninstaller should be able to budge them now, and allow any new version to show up on the Programs list. Can someone please help me to wipe out Flash Player (and these two entries) completely, so that I may start afresh? Thank you