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Has anyone actually received an answer to a question?

I posted a question two weeks ago, about flash player just going to a black screen when maximized to full screen and NEVER received an reply.  Has anyone actually gotten an answer to any question by this method? 

 

To ADOBE:  I'm sure this is a waste of time, since I doubt anyone from Adobe actually reads these things, but I need to vent.  This is the crappiest customer service I have ever experienced.  Instead of actually having someone at your company respond to e-mail questions you put the burden of solving YOUR PROBLEM to your other customers.  This is a disgusting habit and if there is another option out there other than flashplayer, I'm going to find it, use it and start recommending it to everyone I know.  Your company is crap.


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