I am so frustrated with Flash player. I run a computer repair service in Northern California, in the last two years I have noticed an alarming trend, upwards of 50% of my service calls are for people with extremely fast PC's that cannot even watch a youtube video because flash is so choppy and freezes constantly. I have searched and tried ALL available solutions (updating, disabling h/a, different browsers, etc) NOTHING fixes it. These PC's are quad core with 16gb Ram, ss hard drives that boot in 20 seconds, they can play any game under the sun, but apparently Adobe can't create a program that seemingly worked fine 10 years ago, but now SUPERCOMPUTERS cannot run it? Get it together Adobe, otherwise Silverlight is gonna win. Seriously, there have even been Internet polls, 80% of Flash users are UNHAPPY and your patches do nothing to fix the PROBLEM that all of them are HAVING. What gives? I'm this close to reccommedning my customers NOT use flash due to it's volatile unreliability.
Also, I've tried other browsers, I've tried updating gfx drivers, I've tried a fresh install. I've tried EVERYTHING and now my customers are attempting to insinuate that the PC's I build are not very "powerful" your shoddy software is hurting my business, I am 100% willing to make this a legal matter as your software has had this problem for over 2 years now and nothing has been done to fix it.
It's really disheartening considering I used to think Adobe was the greatest company with the most promise.
Also, tech support is TERRIBLE, I just sat on the phone for over an HOUR waiting, and waiting, and eventually hung up. This was at 10 AM western on a MONDAY morning. I even chose the option to make it look like I actually was PURCHASING your products, sat on the line for 30 minutes and said "forget it" if this is how you treat your paying customers, I think I will start NOT reccommmending your software and not including it on my PC's and have customers sign a contract them know that "Adobe Flash Player is not covered by our warranty, any problems or slowdowns in performance caused by this software is not our responsibility. Install at your own risk."
I've also recently begun reccommending my angry customers come here to vent their anger.
Fix it or you lose another fan. I'm 100% serious. I will remove it and never look back. I don't care if I never use youtube again, FIX YOUR SOFTWARE!
